Resultsįour care homes implemented the intervention. Field notes and reflective diaries on observations and conversations with staff, older people and family were maintained over 15 months, and analysed using thematic analysis. Care staff were collaborators who implemented the intervention within the care-setting by agreeing the intervention, recruiting older people and their family, and setting up video-calls. The video-call intervention ‘Skype on Wheels’ (SoW) comprised a wheeled device that could hold an iPad and handset, and used Skype to provide a free video-call service. We undertook five steps of recruitment, planning, implementation, reflection and re-evaluation, in seven care homes and one hospital in the UK. MethodsĪ collaborative action research (CAR) approach was taken to implement a video-call intervention in care environments. We aimed to identify the barriers to and facilitators of implementing video-calls for older people in care environments. Face-to-face contact through video-calls may help reduce loneliness, but little is known about the processes of engaging people in care environments in using video-calls. Older people in care may be lonely with insufficient contact if families are unable to visit.
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